"Hey Google, ask WestJet..."

November 26, 2019

Today, WestJet announced Juliet, its digital travel assistant, is available on Google Assistant, giving guests a convenient, hands-and screen-free way to confidently have their day of travel questions answered. To chat with Juliet, guests can say "Hey Google, ask WestJet" to get started.

Juliet on Google Assistant has quick answers for managing itineraries, travel documentation and ID requirements along with information on how to travel with pets and service animals. Guests can also determine in real-time with the help of her handy baggage-size calculator whether a bag needs to be checked or can be carried on.

Powered by artificial intelligence, Juliet has been learning for the past 16 months and Google Assistant was selected for her platform based on user data and research. Through continued learning, she will become more capable as more users interact with her.

Some of the questions Juliet can answer on Google Assistant include:

"Hey Google, ask WestJet the flight status for WS123 today"
"Hey Google, ask WestJet about travelling with my dog"
"Hey Google, ask WestJet what identification I need to travel"
"Hey Google, ask WestJet about baggage costs"

To talk to Juliet, guests can download Google Assistant for free from any mobile device's app store.

Watch and learn how Juliet works with Google Assistant, including how to chat with her on Facebook Messenger.